Refund Policy

Last updated: 2026-10-23

Refunds are made by JOVIA SAT LTD, the provider of the platform, to the original payment method through Stripe.

1. Failed operations

If an AI operation fails (because of an error on our side or at the provider, or because the file cannot be read), its price is returned to your balance automatically, with no request needed.

2. Cancelling within 14 days

You can cancel any top-up within 14 days of paying, and we will refund the part of it you have not used. Balance already spent on services carried out at your request is not refunded, and the refunded amount is removed from your balance.

3. After 14 days

  • The balance you top up stays in your account until you use it; it is not paid back in money, except for wrong or duplicate charges below.
  • Balance already spent on successfully completed services is not refundable.

4. Wrong or duplicate charges

If you were charged twice or with a wrong amount, contact us and we will correct or fully refund it at any time, and the matching amount is removed from your balance.

5. When the money arrives

A refund may take 5 to 10 business days to appear, depending on your bank.

6. Disputes

Please contact us before opening a dispute with your bank, as we can solve it faster. If a dispute is opened, the matching balance is temporarily removed until it is resolved.

7. How to ask for a refund

Email us at [email protected] or use the Contact us page, with your username, the top-up date and its amount.

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